You choose the repairer.
Depending on your policy, you may be able to nominate your preferred repairer. Check your PDS or ask your insurer, we can help you understand your options.
Hit by someone else.
Depending on your policy, you may be able to nominate your preferred repairer. Check your PDS or ask your insurer, we can help you understand your options.
Your policy, your choice.
Many Australian comprehensive policies let you nominate a repairer. Check the wording of your PDS or ask us to help you read through it.
Keep vehicles moving.
Utes, vans, small fleets and private repairs, insured or not.
Four steps, start to finish.
How an insurance repair looks from your side of the counter.
- 01
Report
Call your insurer, get a claim number, then call the workshop.
- 02
Quote
Drop in or send photos. We prepare a written quote and explain the next steps.
- 03
Liaise
We can communicate with your insurer or assessor where required.
- 04
Repair
Panel, paint and structural work carried out in the Leichhardt workshop. Keys back with written repair details.
Common questions.
Can I choose my own repairer?+
Depending on your policy, you may be able to nominate your preferred repairer. Check your PDS or ask your insurer, we're happy to talk it through with you. This is general information, not legal advice.
What if I'm not at fault?+
You may have options for how the repair is arranged. Give us a call and we can help you understand what's involved.
Do I pay anything upfront?+
If your insurer requires an excess, they will confirm the amount when you lodge the claim. It's usually payable on collection.
How long will the repair take?+
It depends on the damage and parts availability. You'll get a realistic timeframe with the quote and updates if anything changes.
Will the repair affect my warranty?+
Repair methods are chosen to suit the vehicle. Written repair details are provided on collection.
What if I'm not insured?+
We also carry out private repairs. Send photos or drop in, you're not obliged to use insurance.